All Zilo products are custom made to your specifications and handcrafted in limited editions. As a result, all sales are final. We do not offer exchanges or refunds at this time. If you have made a mistake with your order and need to make corrections please reach out to us within 24 hours of placing your order so we can make the appropriate changes before your art enters production.
By selecting our Zen shipping protection you are 100% covered from accidental damage or loss of your Zilo Art product while in transit.
In the rare circumstance that your art arrives damaged and you have not selected our Zen shipping protection, please let us know at your earliest convenience via e-mail.
Please reach out to us at email@example.com within 1 week of receiving your order if you have any issues.
Please include the following details in your e-mail:
- Order number.
- Name on the order.
- Email associated with the order placed.
- Detailed explanation of issue.
- Attach photo's of product and shipping box if damaged.