Is there an issue with your order? We're so sorry if there is. Don't worry we are here to help! Please let us know what happened so the team at Zilo can fix it. For all issues pertaining to your order please email us at within 2 weeks of receiving your order.
Please include the following:
    1. Order number.
    2. Name on the order.
    3. Email associated with the order placed.
    4. Issue you with your order.
    5. For damaged products please include photographs showing damage (images of product and box)
Every Zilo piece is custom made specific to each customer. All of our talented artists receive compensation on all sales of their works. We also contribute a percentage of all sales to charities. For these reasons all sales are final.
If you have received an incorrect product or your item has arrived damaged, please let us know within 2 weeks of receiving your order. Send us the above required details and we will either have it fixed or replaced at no cost to the customer.
Team Zilo