- Order number.
- Name on the order.
- Email associated with the order placed.
- Issue you with your order.
- For damaged products please include photographs showing damage (images of product and box)
All of our framed art shipments come with insurance so in the extremely unlikely scenario your art doesn’t arrive or arrives damaged, don’t worry we’ve got you covered! Please ensure shipping confirmation details are kept securely in case further investigation is required by the shipping carrier. Because our art prints are limited edition we will need to arrange for the pick up of the damaged piece, before the new replacement is sent.
Every Zilo piece is custom made specific to each customer. All of our talented artists receive compensation on all sales of their works. We also contribute a percentage of each sale to charities. For these reasons all sales are final.
Once parcels are collected from our production facility they are then property of the respective shipping partner (UPS, FEDEX, USPS, etc). We are legally not responsible for lost or damaged goods.