Is there an issue with your order? We're so sorry if there is. Don't worry we are here to help! Please let us know what happened so the team at Zilo can fix it. For all issues pertaining to your order please email us at firstname.lastname@example.org within 2 weeks of receiving your order.
Please include the following:
- Order number.
- Name on the order.
- Email associated with the order placed.
- A photograph showing issue
Because we collaborate with artists we always ensure that our artists receive compensation for their creations, as well as contributing a percentage of all sales to charity. For these reasons all sales are final.
If you have received the wrong case, please let us know within 2 weeks of receiving your order, as well as providing an image of the incorrect case that you've received, and we will ship you a new one immediately, free of charge. Rest assured, all Zilo products come with a 1 year warranty! Please see warranty page for details.