ORDERS

WHEN WILL MY ORDER ARRIVE?

Each one of our fine art prints takes approximately 10 - 14 days to print, mount, frame and ship. Once shipped, you’ll receive a tracking number from us so you can keep an eye on things. Specific rates and shipping time options are available at check out and are based off location and order.

DO YOU INCLUDE ANY PAYMENT INFORMATION ON THE PACKAGE?

No, we do not include an invoice with your order just a branded packing slip. Our fine art prints make great gifts. 

MY PRINT ARRIVED DAMAGED. WHAT SHOULD I DO?

On the rare occasion that your art arrives in anything less than perfect condition, please let us know immediately. Kindly send some photos of the damaged piece and the box that it came in, to team@ziloart.com so we can help.

DO YOU OFFER EXPEDITED SHIPPING?

Yes we offer many different shipping options.

ARTWORK 

ARE ZILO PRINTS MUSEUM-GRADE?

Yes! Our fine art prints are made using the most advanced canon award winning printers, our fine art prints are made to last for hundreds of years.

ARE ZILO PRINTS MADE IN LIMITED EDITION? 

Yes! All our prints are made in limited edition meaning, once they sell out they will never be created again. Total editions of prints can be found on product pages under sizing. Edition numbers are hand written on every Zilo piece under the glass on the bottom left corner of the matte board along with certificate of authenticity.

CAN I MAKE ANY CUSTOMIZATIONS TO THE FRAME FOR A SMALL FEE?

Unfortunately we are unable to make any customizations at this time.

WHAT ARE YOUR FRAMES MADE FROM?

All of our modern frames are made from plantation grown and legally harvested wood and not from natural forests, we do our part to help preserve our beautiful forests.

WHAT DO YOU RECOMMEND FOR HANGING HARDWARE?

Each of our frames comes ready to hang, we use a heavy duty wire hanger making hanging and levelling your art a breeze. Ensure you use a dry wall plug with screw if you’re not screwing directly into a stud. Dry wall plugs need to support at least 30 lbs.

ARE ANY OF YOUR PRINTS SIGNED OR NUMBERED?

All prints come with an edition number hand written on the inside of the glass. Each Zilo piece also comes with a certificate of authenticity with the corresponding edition number. Each size of art is made in different editions (see product pages under sizing for specific edition counts).

DO YOU USE GLASS OR ACRYLIC FOR YOUR FRAMED ART?

We use tempered art glass for our Small, Medium and Large frames. For our Giant, Statement and Collector frames we use a thick sheet of UV blocking acrylic art glass.

RETURNS & CANCELLATIONS ARTWORK 

CAN I EXCHANGE MY PIECE FOR A DIFFERENT SIZE?

All sales are final, we are unable to accept a return or exchange as all pieces are custom made just for you.

CAN I CANCEL OR CHANGE MY ORDER?

All cancellations and order changes must be made within 24 hours of the original purchase. We custom print and frame each piece just for you so we are unable to make adjustments once we begin the printing process.  

WORK WITH US 

DO YOU OFFER A TRADE OR RENTAL PROGRAM?

Yes, we work closely with many interior designers and hospitality groups. Please get in touch if you would like to work together.

HOW DO I SUBMIT MY PORTFOLIO?

Our team of curators meets weekly to review new artist submissions. Please send over a .pdf of six image selects from your portfolio that you consider suitable additions to our collection by email at team@ziloart.com. Unfortunately due to the volume of inquiries we receive we are unable to respond to everyone.