Is shipping really free?

  • Yes! All US, UK and Canadian customers receive FREE Express Shipping with tracking!
  • Although we currently cannot offer free shipping for all our beloved international customers, we are working towards it! Our international shipping rates are discounted and offer quick international deliveries around the world with tracking. 

How does the Zilo 1 Year Warranty work?

  • Warranty applies to manufacture defect; day to day wear and tear is not covered. Zilo has the right to deny a warranty claim if it does not meet this criteria.
  • Please note that our artist collaborations are always changing and we cannot guarantee that the same art will be available. But you will have your pick of any current artist collaborations at the same price point.

Where is Zilo headquarters?

  • We are a Canadian manufacturer headquartered in Toronto, Canada.

Does Zilo offer the iPhone 12 cases?

  • Yes we offer all iPhone 12 model cases. Please see website for availability.

Does Zilo offer cases for Androids?

  • Only iPhones at this time

I received the wrong product.

  • Our sincerest apologies. Please refer to our 'Refunds/Exchanges' page and we will get your correct case mailed out immediately.

Where is my Zilo order?

  • It takes us 1 to 3 days to manufacture and process your order for shipping. Once shipped we will send your tracking number via email to you. Please use our 'Track Your Order' tool for updated delivery status. 
  • We apologize for any delays - your business is greatly appreciated. We are working diligently to get orders out as quickly as possible, however; the pandemic often causes volatility with shipping providers globally.
  • Please use the tracking page for shipping updates on your order.

What does Zilo mean?

  • Shhhh, it's a secret ;)