ORDERS

WHEN WILL MY ORDER ARRIVE?

Framed Art - Each one of our fine art prints takes approximately 7-14 business days to print, mount, frame and ship. Once shipped, you’ll receive a tracking number from us so you can keep an eye on things. Most framed art orders take 5 - 9 days in transit.

Cell Phone Cases - Cases ship quickly, most orders arrive 3 - 5 days.

See shipping page for more details.

DO YOU INCLUDE ANY PAYMENT INFORMATION ON THE PACKAGE?

No, we do not include an invoice with your order just a branded packing slip. Our fine art prints and cases make great gifts. 

MY PRINT ARRIVED DAMAGED. WHAT SHOULD I DO?

On the rare occasion that your art arrives in anything less than perfect condition, please let us know immediately. Kindly send some photos of the damaged piece and the box that it came in to Team@ziloart.com so we can help.

DO YOU OFFER EXPEDITED SHIPPING?

We do not offer expedited shipping at this time.

MY ORDER IS LOST, WHAT SHOULD I DO?

If your order has been marked as delivered but you have not received it please let us know by emailing Team@ziloart.com and we will track it down.

ARTWORK 

CAN I FRAME THESE PRINTS MYSELF?

No, we only offer framed prints.

CAN I MAKE ANY CUSTOMIZATIONS TO THE FRAME FOR A SMALL FEE?

Unfortunately we are unable to make any customizations at this time.

WHAT ARE YOUR FRAMES MADE FROM?

All of our frames are made from plantation grown and legally harvested wood and not from natural forests, we do our part to help preserve our beautiful forests.

WHAT DO YOU RECOMMEND FOR HANGING HARDWARE?

Each of our frames comes ready to hang, we use a heavy duty wire hangar making hanging and leveling your art a breeze. Ensure you use a dry wall plug with screw if you’re not screwing directly into a stud. Dry wall plugs need to support at least 30 lbs.

ARE ANY OF YOUR PRINTS SIGNED OR NUMBERED?

All prints come with the artist signature on each piece. We do limited framed print runs of 100, each piece comes with a Zilo certificate of authenticity. The best way to stay informed is by signing up for our newsletter.

DO YOU USE GLASS OR ACRYLIC FOR YOUR FRAMED ART?

We use tempered glass for our Small, Medium and Large frames. For our Giant, Statement and Collector frames we use a thick sheet of UV blocking acrylic.

RETURNS & CANCELLATIONS

CAN I EXCHANGE MY PIECE FOR A DIFFERENT SIZE?

All sales are final for both Frames and Cases, we are unable to accept a return or exchange as all pieces are custom made just for you.

CAN I CANCEL OR CHANGE MY ORDER?

All cancellations and order changes must be made within 24 hours of the original purchase. We custom print and frame each piece just for you so are unable to make adjustments once we begin the framing process. 

WORK WITH US 

DO YOU OFFER A TRADE PROGRAM?

Yes, we work closely with many interior designers and hospitality groups. Please get in touch if you would like to work together.

HOW DO I SUBMIT MY PORTFOLIO?

Our team of curators meets monthly to review new artist submissions. Please send over a pdf of five image selects from your portfolio that you consider suitable additions to our collection using the contact us page. Unfortunately due to the volume of inquiries we receive we are unable to respond to everyone.