Refund policy

Is there an issue with your order? Don't worry, we are here to help! Please let us know what happened so the team at Zilo can help. For all issues pertaining to your order, please email us at team@ziloart.com within 2 weeks of receiving your Zilo product.



           Please include the following details in your e-mail:
    1. Order number.
    2. Name on the order.
    3. Email associated with the order placed.
    4. Issue you with your order.
    5. For damaged products please include photographs showing damage (images of product and box).

In the rare circumstance your art arrives damaged, please let us know. Based off the picture evidence we receive you may qualify for a replacement piece based on our evaluation of the images.

Every Zilo piece is hand made in limited editions, which come individually numbered on the mat boarding behind the glass, as well as numbered on the certificate of authenticity. Once that specific piece/edition is made it will never be created again. For these reasons all sales are final.  

Once parcels are collected from our production facility in Toronto by our shipping provider, they are then property of our respective shipping partner, UPS. We are legally not responsible for lost or damaged goods caused by shipping or international customs inspections.


Team Zilo